Blockdag Casino Terms and Conditions

These terms govern your use of our platform at blockdag-au.com, operated by BlockDAG Entertainment N.V. under Curaçao licence OGL/2015/4519/613. Take the time to read them in full before you register, as they set out your rights and ours.

What You Agree To

By creating an account, depositing funds or placing any wager on our platform, you confirm that you have read, understood and accepted these terms. Acceptance takes effect the moment you tick the confirmation box during registration, and it continues for as long as your account remains open.

These terms form a binding agreement between you and us. If you do not agree with any part of them, you must not register or play. We also maintain separate rules pages covering bonuses, payments and specific promotions; those documents sit alongside these terms and apply in addition to them.

You accept these terms in full when you complete registration.
You agree to review the terms each time you log in, as updates may apply.
You confirm that all information you give us is accurate and current.

Who Can Register With Us

Eligibility and residency

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher. You must also be resident in a jurisdiction where online gambling is legal. We do not accept players from the United States, the United Kingdom, the Netherlands, France, Belgium, Spain, Italy, Israel, Iran, Iraq, Syria or North Korea.

One account per person, per household and per IP address. Duplicating accounts, whether under your own details or another person's, breaches these terms and entitles us to close the accounts and withhold winnings.

You must submit accurate personal details at registration.
You must verify your identity before your first withdrawal; this is our tiered KYC requirement, and it also applies to large wins.
You must keep your login credentials confidential; activity under your account is your responsibility.
You must notify us of any change to your personal details within 30 days.

Deposits, Withdrawals and Verification

Payments in and out

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Tether and Litecoin. Withdrawals are processed to Visa, Mastercard, bank transfer, Skrill, Jeton, Bitcoin, Ethereum and Tether. The minimum deposit and minimum withdrawal are each 30 AUD, and our withdrawal caps sit at 25,000 AUD per day and 500,000 AUD per month.

Crypto withdrawals are typically confirmed in around 13 minutes, while fiat withdrawals take one to three business days. We charge no fees on deposits or withdrawals, though blockchain network charges may apply to crypto transfers. All funds must originate from a source you lawfully control, and deposits must be wagered at least once before withdrawal.

Identity verification is required before your first withdrawal and for any large win; we may request documents at any time.
Withdrawals go to the same method used for deposit wherever technically possible.
Accounts dormant for 12 consecutive months may attract an administration review, and we may close accounts dormant for longer periods after giving 30 days' written notice.

How Our Bonuses Work

Bonuses, free spins, cashback and promotional offers carry their own rules published on the relevant promotion page, and those rules form part of these terms. The full welcome package and its wagering requirements are set out on our bonuses page; general conditions apply to every offer we run.

Bonus funds are not withdrawable cash. Winnings from bonus play become withdrawable only once the stated wagering requirement is met, and wagers placed during active bonus play are capped; exceeding that cap voids the bonus and any associated winnings. Some games contribute at a reduced rate or are excluded from wagering altogether, and the contribution table for each offer is on its promotion page.

Each bonus carries an expiry period; unused bonus funds and unfinished wagering forfeit after that period.
Only one bonus may be active per account at a time unless a promotion states otherwise.
Bonuses are limited to one per person, household, payment method and IP address.
Maximum win caps apply to certain offers, as stated on the promotion page.

Conduct We Prohibit

Our platform exists for genuine play. The following conduct breaches these terms, and where we detect it we may void wagers, confiscate balances, close accounts and report serious cases to the authorities.

This list is not exhaustive. Anything that gives you or a third party an unfair advantage over the platform or other players falls within it, whether or not it is named below.

Fraud, money laundering, or funding an account from an unlawful source.
Chargebacks and payment disputes raised in bad faith after playing through deposited funds.
Multi-accounting, including accounts opened under relatives' or associates' identities.
Bonus abuse, such as low-risk wagering patterns designed to farm promotional value.
Collusion, chip dumping or any coordinated play against other users.
Bots, scripts, automated tools or any software that interferes with normal platform operation.
Masking your location with a VPN, proxy or similar tool to access the platform from a restricted jurisdiction.

Limits and Self-Exclusion

Your tools, our obligations

You can set daily, weekly and monthly deposit limits and loss limits from your account settings at any time, and you can enable session reminders to track how long you have been playing. Increases to limits take effect after a cooling-off period; reductions apply immediately.

You may self-exclude for a fixed period or permanently by contacting our support team, which is staffed 24 hours a day via live chat and email at [email protected]. During self-exclusion we will close your account, return any withdrawable balance and take reasonable steps to prevent you from opening a new one.

We also have an obligation to act. Where our records show signs of gambling harm, such as sustained losses or erratic depositing, we may contact you, apply limits or restrict your account pending review. Free confidential support is available in Australia through Gambling Help Online on 1800 858 858.

Closing Your Account and Complaints

Closure and dispute resolution

You may close your account at any time by contacting support. We will process the closure within a reasonable period and return your withdrawable balance via your verified payment method. We may also close or suspend an account where these terms are breached, where verification fails, or where we are legally required to do so.

If you have a complaint, contact our support team first; most matters are resolved at that level. If you are not satisfied with the outcome, you can escalate the complaint to our management team, who will respond within 14 days. These terms are governed by the laws applicable to our Curaçao licence, and disputes that we cannot resolve directly may be referred under the complaint procedure set out in the licence terms.

Step 1: raise the issue with live chat or email support.
Step 2: request escalation to management if the first response does not resolve it.
Step 3: pursue the external dispute channels described in our licence documentation if required.

When We Change These Terms

We may update these terms at any time to reflect changes in law, regulation, our licence conditions or our services. The current version is always published on this page with its effective date, and material changes are announced on the platform and, where appropriate, by email to registered players before they take effect.

Continuing to use your account after a change takes effect means you accept the updated terms. If you disagree with a change, you may close your account before the effective date without penalty, and any withdrawable balance will be returned to you. Changes never apply retrospectively to wagers already placed or bonuses already granted.

Frequently Asked Questions

How old do I have to be to play at Blockdag Casino?

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher. Identity verification before your first withdrawal confirms your age and identity.

Can I have more than one account?

No. We permit one account per person, per household and per IP address. Additional accounts breach these terms and may be closed with winnings withheld.

How long do withdrawals take?

Crypto withdrawals are typically confirmed in around 13 minutes. Fiat withdrawals to cards, bank transfer or e-wallets take one to three business days, and identity verification must be complete before your first withdrawal.

Can I set limits or exclude myself?

Yes. Deposit and loss limits and session reminders are available in your account settings, and self-exclusion can be arranged any time through 24/7 live chat or [email protected].

What happens if I breach these terms?

Depending on the breach, we may void wagers, confiscate bonus funds and winnings, close your account and report serious conduct such as fraud or money laundering to the authorities.